Engage with your Customers on WhatsApp.
Automate Notifications and Provide Support to your Users
The world’s most popular chat platform that connects over 1/5th of the world population now in your hands.
GLOBAL AUDIENCE
WhatsApp on android supports 60 languages
EVERY-DAY APP
Average users opens WhatsApp over 23 times
Why WhatsApp
Connect with customers easly by using tools to automate, sort and respond to messages.
Business Profile
Create a profile with infomation on like address, business description, email and website.
AUTOMATED MESSAGES
Greet customers or even tell them your's away. Altivex can help you set a bot too.
NO SHORT CODE
A simple mobile or any number is good to start with.
RICH MEDIA SUPPORT
Engage your customer with images, audio, documents and location.
WhatsApp Business Solutions
E-Commerce & Retail
ORDER UPDATES
Direct and instant communication on Purchase order, tracking, and delivery information
PRODUCT AVAILABILITY
Information and updates on products that users are interested in, or would like to receive alerts for, their availability, etc.
BILLING INQUIRIES
Returns, payments, and other billing related issues of customers that need to be resolved.
Financial Services
ALERTS AND WARNINGS
Communicate transaction alerts or urgent warnings such as irregular credit card transactions, fee charged, credit limit, etc.
URGENT CUSTOMER ISSUES
Inbound requests that require urgent problem solving such as lost or stolen credit card reports.
INQUIRIES AND STATEMENTS
Account or loan balance inquiries, credit limit inquiries, rewards inquiries, etc.
Travel and Tourism
TIME CRITICAL NOTIFICATIONS
Flight cancellations, delays, rescheduling which requires real-time communication, and customer service
BOOKING INQUIRIES
Seat selection, payment/billing questions, cabin upgrades, and other information travellers need.
CONFIRMATION & ALERTS
Flight confirmations, check-in notifications, and boarding passes for travellers
WhatsApp Opt-In Process
Ensure prominent opt-in process at the right customer touch points.
Any of the following methods can be used for the process:
ONLINE TRANSACTIONS
PROFILE CREATION
LEAD ADS
SMS / EMAIL
CUSTOMER SERVICE
